McDonald's Menu Prices at 115 W Washington Ave ★3.4 (1090)

Usually pretty mediocre, but today we paid for extra sauce through the app and got none. Also the tenders I got were cold and very dry. They seemed understaffed so we didn't go back and give them any trouble or anything, it was just disappointing.

Very disappointed in the customer service department. Ordered drive thru, gave the code and placed my order. I was then asked what the code was for? I gave him the deal and price. The worker stated to pull around and he would figure it out at the window. When I arrived at the window, he very politely stated he was figuring it out and said it would be just a minute. I watched him on a calculator do the math, called someone over (I assumed a manager) to override. He then opened the window, took my payment and stated the code didn't go through and it would be full price. I calmly stated to cancel my order. He apologized and handed my card back. This has happened before at a different restaurant and the manager over rode the amount. I understand computers glitch but to not fix it when you have the capability to do so is not acceptable. The worker looked mortified and embarrassed to have to tell me it was full price. Shame on management for not telling me in person and not fixing the issue! I do applaud the cashier for remaining professional. Poor guy has a tough enough job Without the support of management, it makes it tougher!

Awesome staff,have Never been to any McDonald's where the service and staff was that good,Thanked the manager for her wonderful staff,and with talking with her,you could tell,she leads by example because she was super friendly, Will definitely eat there again when in the area

This location is always so hit and miss. Sometimes it is great and other times it’s abysmal. Tonight we ordered ahead and waited 10 minutes at the pick up window and not once did someone pop their head to let us know what we were waiting on. Then I get home and got the wrong sandwich. I’ll guess we’ll be going to Alma from now on.

Alrighty this one's gonna be a long one so buckle up. I went in there got my food in just a few minutes after ordering, had everything I ordered, no complaints. Now, I'm a slow eater and so it took me some time to eat. What I saw happen is the issue because like I said when I ordered my food everything was fine. They were in a bit of a rush but they were still getting orders out in decent time that is until this lady, Jelly, decided to take charge. She started yelling out names in the back I could hear her from the lobby. Moving people around and stuff telling them to do things, and just like that nobody in the lobby was getting their food on time. I'm not talking it took an extra few minutes I mean people I saw weren't getting their food until 15-20 minutes after ordering. The number of cars hadn't suddenly increased or anything either there was a steady line no different then before the only difference was her.