McDonald's Menu Prices at 8050 Portage Rd ★3.1 (1874)

This is the absolute WORST McDonald's in the Kalamazoo/Portage area. The service in the drive thru is always slow. The employees are unfriendly. They get your order wrong and argue with you instead of trying to make it right. And the manager is totally rude! Will not be back, even though it's convenient to where I work and the only option in this part of Portage. I recommend you don't waste your money here.

You might as well go to a sit down restaurant, you will probably get your food faster. Automation is supposed to speed up things but in the case of this store speeds went down. If your a dasher good luck, they will keep pushing you back and only serving the drive through. Average wait for a dash is 10 minutes or more

I typically do not submit reviews. However, I am compelled to report an incident that occurred on Tuesday, December 16th, around 8 PM. During my visit, the drive-thru was cash-only, and I was directed to use the in-store kiosk. Upon receiving my order, I noted that the fries were only half-filled, albeit fresh. When I requested a full portion, the fries were weighed and then supplemented with a mixture of old and hot fries. The staff then disputed the appropriate portion size. Upon arriving home, I discovered that my sandwich had been prepared incorrectly. I contacted the store, and after some hesitation, they agreed to replace the entire meal. The following evening, I attempted to have my order replaced. I spoke with three different individuals before a manager, Sarah, approached the counter while on her cell phone. Despite this perceived disrespect, I focused solely on resolving my order as previously agreed. The manager expressed frustration, stating that they were experiencing a difficult day and would only replace the sandwich, not the entire meal. I then suggested that if this were the case, I would contact corporate to file a complaint, or we could proceed with the agreed-upon full meal replacement, ensuring a satisfactory resolution for all parties. Regrettably, the interaction escalated with further rudeness and disrespect.

I don't normally go inside but there was a long line at the drive through so I went in to get my son some chicken nuggets after basketball. Your employee, Matt, came in from outside and greeted me, introduced himself, asked for my name, gave me a hug and then highly recommended the pies. 🥰 We chatted for a while and he said he'd been breaking down boxes outside. He was so sweet and full of joy. After I got my order I left and he came running out from the back and said "Bye Laura! Come back soon and see us!" and gave me a fist bump. Matt was differently abled and although that's irrelevant to this review, he took more pride in his work and made me feel more welcome than I ever have felt in a fast food restaurant. Well done, McDonald's, for hiring such enthusiastic and welcoming employees! I will be back and I'll be coming inside next time, too, with hopes to have another positive encounter with this extraordinary human.

Got off of work late at night. Arrived a little before midnight on my way home. Since it’s pretty much the only restaurant open this late, it’s my usual stop for a quick meal. This time, the voice on the drive thru said they’re closing because only one employee showed up tonight. Usually, I have a relatively good experience here though.