McDonald's Menu Prices at 1630 S Us Hwy 31 ★3.4 (1107)

The machine to order from was broken so I went to the front register. I stood there for 10 minutes until some lady took my order. After, she gave 2 cups to I’m assuming her friends because I didn’t see them order. I waited another 15 minutes for my food so I could ask for my drink as well... I know fast food isn’t supposed to have good service or tasty food, but it IS supposed to be fast. If I wanted to wait 30 minutes for a meal I would go to a restaurant and order to-go. It would cost about the same anyways.

If I could give negative I would. Waited at least 20 minutes just to pay for my order because they don’t take it at the counter, than when I asked if I could pay the worker tells me that “ not her problem she doesn’t work register” okay well I just want to pay. Than receive my food and the bun is ROCK HARD I mean it was a puck. Manager just stood there and laughed. This McDonalds is a joke

Had 3 mobile orders at 9am. According to the supervisor there or lead whatever title she had, she states that McDonalds has a policy that they only can do two mobile orders at a time. How does this make sense for a fast food place? I can go through the drive thru with a family of 5 and have no problem with ordering but if I have more than two mobile orders they will force you to go all the way around just to get the third order. There was no one behind me and there was no rush. So what was the big deal of them doing this? I’m guessing it’s them being lazy and getting a good laugh because they made a person come through the drive thru twice, or it’s a power trip from the shift lead or supervisor. I have done more than two mobile orders before and had no issue but this supervisor or lead was having a power trip. She also stated if I don’t like it I don’t have to eat there. What kind of professional response is that? This is how you treat your customers me paying for a service of not a high classy place. It’s a fast food place in manistee.

Drive-thru worker refused to take my order at all and claimed they’re “too busy” and “not taking any orders”, I was the only one in the drive-thru line, no cars in front of me or behind me, at the windows, or in the reserve spots. There were only 2 cars parked in the dining room lot, and I could see 2 workers standing around, doing nothing as I was leaving to go elsewhere... Worst customer service experience I’ve ever had, I wasn’t even given the option of waiting or told I could wait, I was simply told no and clearly expected to leave. 11/1/25 @ roughly 6:35PM.

I went in today to get breakfast. They said I had to use a kiosk I don't use those nasty dirty things. I dont appreciate this type of customer service. I will not be going back.