McDonald's Menu Prices at 6095 Kalamazoo St ★2.5 (2252)

I never post reviews because I give a lot of grace and I am very understanding. By far the worst ever fast food location. Sat in line for 32 minutes for a happy meal I use my app to pay ahead got to the window and I am currently sitting in a parking spot reserved for drive-through for another eight minutes.

Worst McDonald's food ever! We do not hardly ever get fast food, but we were craving the fries. My Husband ordered an Arch Burger, McChicken, 3 Large Fries, 6 Cheeseburgers, and 2 BBQ Sauces. They forgot 5... yes 5 OUT OF THE 6 Cheeseburgers, and 2 OF 3 FRIES! HOW?? Also the sauce! How is this possible. Multiple people were complaining of screwed up orders. The fry was the worst fry ever. Very over done. Dark and so crunchy you couldn't even eat it. Burger slapped together with no sauce. Cheese all to one side. Absolutely horrible and lazy service!

This location is a joke. Do not expect your order to be correct, a reasonable wait time or a friendly staff. The word Professionalism is lost on this staff. They consist of high school teens that care more about their cell phones than your order and "managers" that cant manage their own emotions or an ounce of professionalism.

Worst McDonald’s experience I’ve ever had. This was my second visit to this location, and unfortunately both visits were equally terrible. I placed a curbside pickup order through the app, which showed as completed, yet I waited over 20 minutes without receiving my food. During that time, I watched at least 12 cars move through the drive-thru while my order was completely ignored—making the convenience of curbside pickup feel pointless. After waiting long enough, I went inside and was not greeted at all. A FedEx driver was also there attempting to deliver a package that required a signature, and we both struggled to get anyone’s attention. Eventually, an employee came over while actively on her phone and eating fries at her workstation. She didn’t ask if either of us needed help and didn’t sign for the package. We stood there another 7–10 minutes before someone finally assisted us. When I was finally helped, I was told my food was waiting on “fresh fries,” which didn’t make sense considering the steady flow of cars through the drive-thru—and the fact that I saw multiple employees eating in the kitchen. Watching staff eat at their workstations was extremely unsanitary and made me uncomfortable. I ultimately didn’t even eat the food. If employees are eating while working, it raises serious concerns about what other food safety standards are being ignored. This was easily the worst customer service and most unsanitary McDonald’s I’ve been to. I considered asking for the food to be remade since it had been sitting so long, but I honestly didn’t feel confident it would be handled properly. Save yourself the time and frustration—go down the street to Wendy’s, where the food and customer service were noticeably better.

Went on my break and couldn't wait any longer, as it had already been 25 min since I ordered 2 cheeseburgers on the app (so it was ready when I got there). I am very understanding when busy, and wasn't even upset at the time. Although employees on their phones seemed more important than doing their job. Never got my food, and never got my refund. Tried to call with no answer. Spoke to employee in restaurant and let him know I needed to leave and to cancel my order n still no help. I won't ever return to this location, there's plenty of other McDs around to go to.