McDonald's Menu Prices at Muskegon — 49441 ★3.2 (995)

Not only did I sit in the drive thru pickup area for almost 15 minutes after going to pick up my mobile order, but I also paid an up charge on both of my snack wraps for extra cheese. Both looked like this

The food is prepared horribly, and by the time I get it it’s either cold or melted. The crew is so worried about the drive thru that they forget about the front counter and I can’t fault them because they’re not even fully staffed. The older black manager that was there today had no hair net and was constantly rubbing her nose then bagging food. I waited 20 minutes for a DoorDash order and then when I asked when it would be ready I was brushed off with her saying “It’s coming up in a few” I couldn’t give definitive answer to my customers. And the young man they have as a shift lead is just as bad as communicating. The only helpful person there was the girl with the long braids in a bun. At least I knew the food wouldn’t have hair in it.

Seriously? The management at this location must be completely incompetent if their workers are getting away with this kind of shit. They literally dumped the food into the bag upside down. Burgers underneath weren't even wrapped all away. Definitely won't be returning, starting to prefer small mom and pop restaurants that actually care about customer service.

Nice looking mcdonalds but horrible service. Ordered 2 burgers with no mustard, a 10 piece nugget, and an extra burger on the kiosk. I went to the restroom, changed my baby, and my husband had time to use the restroom. Still waiting for food when he was done. There was no one else in the lobby.. People from drive thru coming in with messed up food. Another woman ordered on the kiosk and got her food. All in all took 30 minutes for 2 meals and we didn't get drinks.

On 8/28/25 my husband and i ordered food via the app. Went to the drive thru to pick up and said they didnt recieve the order but we got the email confirmation and order number. The lady at the window said checked the front for indoor pickup and nothing they then confirmed it went to the correct location and it did. The black manager named julie then insisted on getting on the intercom and telling my husband they cant do anything and to get out of her line. My husband didnt raise his voice but did say they needed to fix the shitty app then. As he drove past the manager julie insisted on giving him the middle finger. When i went in for the number to file a complaint she wanted to yell at me and threaten to assault me. Julie provided the cops (she called for no reason) with the store number yet they are not allowed to give the contact number out for complaints. I talked to the supervisor that has not contacted me back. I filed another complaint for the leadership board and still no contact back. Julie still works there. Mcdonalds clearly doesnt care for their customers and thinks its ok for their employees to threaten their customers. I have never known a business not to have a zero tolerance policy for things. This clearly should be one of those instances. No wonder why customers come over the counter at the employees mcdonalds hires. The morning staff does not have good reviews and clearly the not my problem is the typical way Julie handles situations. Today is not 10/8/25 and still no response. If i could give negative stars i would. All the mcdonalds in the muskegon area are the same way... The reply to this review from mcdonalds is a joke. If they cared they would have called me the same week. Yet i had to reach out on 2 seperate occasions regarding the matter and nothing.