McDonald's Menu Prices at 100 Macy St ★3.5 (761)

So bad. Almost every order is missing something. Here’s a picture of my daughter’s “4 piece chicken nuggets” in her happy meal…the nuggets were replaced with a 1/4 cup of the McDonald’s special sauce. Can’t think of a reasonable explanation other than staff trying to mess with us.

McDonald’s places a strong focus on quick drive-thru times when evaluating their restaurants. Often, customers are asked to pull forward into a waiting spot to help the store’s clocked service times, even though their order isn't ready. While this may improve their internal metrics, it doesn’t improve the customer experience. During my visit at this restaurant, I ordered a simple breakfast—an Egg McMuffin and an orange juice, with no modifications. Despite the straightforward order, I was directed to "Window #2." The moment I pulled away from the main window, their system likely registered my order as "completed" to maintain their drive-thru time goals. However, I then sat for nearly five minutes, staring into what appeared to be an empty storage room. Eventually, an employee opened the door to confirm my order—something that should have been done immediately. Two minutes later, I received my food, but without napkins and with no apology for the delay. This experience highlights a clear issue with efficiency and service standards. I encourage customers to politely hold their ground if asked to pull forward for no valid reason. The priority should be on fulfilling orders promptly, not gaming the system to inflate performance numbers. I hope management takes steps to address these issues and improve both service times and customer satisfaction.

Ordered a Double Quarter Pound meal, and a Double Smokehouse meal. Both sandwiches came with only 1 patty, and meat was undercooked not to mention soda was like colored setzer water. Went back next day, they did refund my money and replaced the order at no charge

Asked for a #9 no onions with a Sprite and 1 Mcchicken add pickles..after 20mins in a not busy drive thru,,I get 1 Cheeseburger no onions and 1 with onions (??) .. I left with a "You can call tomorrow" and No Sprite and no extra pickles on the Mcchicken. Seriously. Come on!! If u don't like ur job then LEAVE WITH YOUR ATTITUDE AND LACK OF CUSTOMER SERVICE !!!

We were on our way to Hampton Beach, so we decided to use the bathrooms here at McDonald's. The restrooms were pretty clean for the most - part.