McDonald's Menu Prices at 2207 Bel Pre Rd ★3.8 (682)

Trying to find a better McDonalds location so tried this one today. People were super friendly forgot to give utensils and gave me the wrong biscuit. I turned around spilling the only drink I got for myself ( of course the others did not spill lol) and they had the new biscuit waiting for me already made.

This location is run really well. Yes their McFlurry machine was working. Lines go really fast and so does the drive thru. They had almost everything in stock but some of the desserts.

The service was fast and polite. The place was clean and neat. The condiment area was clean and fully stocked. They have high top seating as well as booth and table. They also have highchairs. There isn't normally a huge wait inside but when I got there the drive thru line was out to the street.

Excellent customer service, rarely if ever gets my order wrong. Coming here weekly for the past three years and never been disappointed.

First part of the review is going to be for The McDonald’s app 0/5 Second part of the review is going to be for the location 0/5 Here’s the situation: I Placed my order at 10:23 AM for breakfast on the McDonald’s app. Which I did get charged after placing the order. I was parked outside of the restaurant while placing my order and since I figured it would not be ready right then and there I decided to go across the street to fill my car up with gas than would come right back to pick the food up. There was a slight line at the gas station, but after I got finished paying and filling up, I ended up getting there a little after 10:30am. I went into the store, showed them my number and since It was a little past 10:30 AM. They canceled my order due to them stop selling breakfast at 10:30 AM. The McDonald’s app: they should have never charged me at 10:23 in the morning if they weren’t gonna start preparing the order right after paying if this was the case upon pick up is when they should charge you or right after you get your meal so for anyone else placing on the app, just know you will Be charged in your order will not get started until you come into the restaurant which is a stupid way of doing this. As if I were to go into the store, they would charge me, but they would make my order. Why would you charge someone and not make their order it’s contradicting. The McDonald’s location (bel pre): I spoke to the lady at the front of the check out area. She told me to go back onto the app and to cancel My order as when I went back onto the app there was no cancel Button So I asked to speak to a manager and the manager then told me that I would receive my money tomorrow 24hours. So, now I’m down $10 and I have no breakfast I said why can’t you just refund me with the receipt I have on my phone they said you have to call the 1-800 number. After calling the 1-800# They proceeded to tell me that I would have to fill out a complaint form over the phone with them, but I would not receive a refund until someone after the complaint has submitted would call me So why aren’t the McDonald’s restaurants and their corporate on the same page with this issue? Why did they tell me 24 hours and then the Customer Service tells me they cannot give me a date and time after the complaint is submitted but that someone would reach out to me. Final Verdict: Don’t waste your time on downloading the app finding and customizing your meal and purchasing from the app as your order is not Guaranteed. If you do just know Your time & money will be wasted and horrible customer service will be provided by the workers. I will proceed to cancel the app and never use it again cause it’s a waste of time and most likely will not be coming back to this place ever again because of the incompetents Of a store manager, who you would think would be very knowledgeable of issues like this because I’m sure this is not the first time it’s happened, but doesn’t even really know their own policies and procedures of how this works. They will lie to you in your face and you’ll be stuck, begging for your money back and not ever receiving it.