McDonald's Menu Prices at 1245 Bardstown Rd ★3.1 (1586)

Normally don't leave too many fast food reviews, but after seeing so many bad ones here, wanted to share my positive experiences. I always place my order on the app, walk over, grab it at the counter and leave. Never an issue. The orders are correct, the staff approaches soon as they see me. Food quality is fine as well. The restaurant itself, I probably wouldn't dine in honestly. Not the warmest vibes and often there are homeless hanging out. In the winter months, it's understandable. Not complaining, just wouldn't eat in. Apparently most feel the same way, because it's pretty rare I observe any dine-in customers. Can say the same thing about most fast food places these days to be fair. I do think a lot of people could do themselves a favor and take advantage of the app to improve their experience. Just my opinion. You save a LOT of money as well.

My husband and I visited with the grandkids for our littles bday for a quick lunch. We were greeted by an employee by the name of Ray (Rae?). She was an ABSOLUTE delight!! She was so kind and sweet, especially to our grandkids. Ray was attentive when we were ordering because we were ALL over the place lol. Anyway, she just went above and beyond and was so welcoming! The food was hot and the order was correct! It was such a pleasant change! Stop in and say hello to Ray! She's honestly such a sweetheart!!

They don’t even deserve 1 star with the service and FOOD. I was given. I ordered a $5 meal, hot and spicy mcchicken (PlAIN and WELL DONE, which always do on acct they NEVER give me fresh food). I get up to the window and even ask them to make sure it’s both plain and well done. A few minutes go by and I’m handed my food only to pull out and see that my nuggets are soggy 🤮🤢 and literally smushed and my mcchicken is so only it’s floppy and the inside is even discolored from sitting. Not to mention my fried were cold AND I’ve call 10 times and they won’t answer. Bad service and terrible food. I will be coming back later tn and speaking with a manger. Pictures are attached of the discoloration and the literal mushy texture chicken.

The manager Elsie(Priscilla) is the only reason I still come here. She is always attentive, friendly, and very engaged with her customers... She's professional and down to earth. Love her service !! Can definitely tell she cares about her job and other people...

Placed order online for pick up at counter, when arrived doors were all locked. No way to pick up the order and no way to cancel. So I’ve literally been stolen from. When I call the store, the employee said the reason the doors are locked it because the store is flooded with sewage and I can get my order through the drive-thru. Why are you still serving food out of sewage?!?!?! Can’t get a refund because no management is present. To sum up. On Feb. 8, 2026 the highlands McDonald’s is serving food while standing in sewage with no certified food manager present. Do with that what you may. I guess I’m glad I’m only out $8 and not my health.