McDonald's Menu Prices at 22315 W 66th Street ★3.5 (966)

Had an extremely unpleasant experience at this location. Me and two friends placed mobile pickup orders and went through the drive through to give our codes. We were told on the intercom by the first employee that they could not except more than two orders I started to say we have 3 orders and before I could ask what we could do the manager took over and started yelling at us through the speaker. Very unprofessional attitude especially as someone who has worked in customer service for years. She told us she would only do it once as there was no one else at the McDonald’s but continued to lecture us. Once we made it do the window another employee said “why did you have to piss my manager off right before I leave” Very unprofessional all around. Our mobile orders were already paid for and it was over an hour before close. Management should do better.

I don’t usually leave reviews especially when it comes to customer service but there is this girl who always has something nice to say every time I see her. She is an absolute sweetheart and is very fast and officiant and makes the wait enjoyable. This McDonalds has some pretty nice people working here. :)

Carmen is the absolute worst manager of any establishment I have ever met. I have had so many issues with wrong orders or being overcharged and she NEVER takes accountability for her store’s actions. She has several occasions ran her mouth and screamed when we get things corrected. She blames customers for errors that her employees make. I ordered 3 meals and only 1 was rang in as a meal and was overcharged by over 8 dollars and she said it’s because I ordered it all in separate pieces which is not true. She then was screaming about me to the employees where the whole restaurant could see and hear while another employee was so kind and helpful. Never once did she come to help me directly this time or come say sorry or anything, just sat off in the corner yelling and screaming. So unbelievably unprofessional and I will take the extra 10 minutes to go to the Bonner location because she is honestly so ridiculous. I took a video of the interaction as well and would LOVE to post it online so everyone can see this place for what it is.

Pulled into the drive-thru at 10:21 AM. My food was brought out to my car at 10:54 AM. When I got home and opened the bag the order was wrong. Absolutely the last time I go there. This is a consistent problem with this store. Avoid at all costs!…

Really not happy right now. I ordered a quarter pounder with no onions because I'm allergic. I didn't even have to open the container to realize that it was covered in onions. I guess it's a good thing I used my points to not eat.