McDonald's Menu Prices at 1202 W 6th Ave ★3.6 (1079)

My friends and I went through the drive-thru late at night for dinner. I ordered a 10-piece chicken nugget and a Sprite. Everything seemed fine… until I got to my second-to-last nugget and found an actual FEATHER in the chicken nugget. I called the store to speak with a manager and explained the situation. The manager immediately hung up on me. When we called back and said he had just hung up, he replied, “It’s because I don’t believe you.” We told him we would bring the nugget in to show him. When we arrived, he was extremely rude and repeatedly accused us of placing the feather there ourselves. It was -1 degrees outside, where exactly would we have found a feather at that temp? All I asked for was a refund. He refused and continued to call us liars. I am a college student and have worked multiple fast-food jobs. I understand how things can go wrong, but I have never experienced customer service like this. Mistakes happen. Hanging up on customers, accusing them of lying, and refusing to even handle the situation professionally is unacceptable. The manager male (black hair with a red stripe) should not be in a customer service position. This experience was disgusting, frustrating, and completely avoidable.

My friends found a chicken feather in their chicken nugget, I witnessed them be hung up on twice. They then proceeded to drive to the store to show the chicken nugget and the employee who had hung up on them was at the window and was so rude and unprofessional. He claimed to be the manager pretty sure he was not. He was a young man with red in his hair. But he was extremely rude and would not compensate at all. But it was a FEATHER. Cooked into the breading! There’s no way it’s just one nugget with feathers. It was fried into the nugget! Health risk!

I went there this past Sunday to get use my app for the Buy a Sausage Biscuit, get a free Hashbrown deal which actually is a good deal. Right after that I then decided to use my free reward points to get a Free Breakfast Burrito,( which you are allowed to do), but when the cashier rang it in, it took my reward points but didn't let me get the Burrito so the cashier went to get her manager who was this rude black lady who started accusing me of trying to get free good all the time. I was polite and let her know that I was just able to use the app for my Sausage Biscuit deal and the app took my reward points for my Burrito so why can't I get it. She then said it's because the app won't recognize my free rewards because of Daylight savings time. She then said I can't get my Burrito but she put the points back on my app. I was going to leave but then decided to eat in. I sat down and then heard that same rude manager lady talking about me saying I always come in to try to get free food before lunch. She kept talkin about me but then looked around the corner and saw me eating so she got quiet real quick. I then bought a small drink cause the Biscuit was real dry.I drank my Beverage but had to get a refill due to the Biscuits dryness. I drank my refill and asked for a second refill but they refused and said one refill only. I then asked for a manager to voice my concern about the no stated refill policy and told her the biscuit was dry and I would like another refill since I was having trouble swallowing it but she said no. I asked for their corporate number but she refused to give it to me. I stated its available on the drive thru window so she then got it for me since I told her they should have a sign stating one refill only and if I knew it was only going to be one free refill, I would of never bought the Beverage. There was also a very old lady with a walker who barly made it inside the restaurant and none of the McDonald's employees offered to help her inside so I went ahead and helped her in by holding the doors open for her. She barly missed breakfast by a minute but they didnt even offer to give or sell that poor old lady a breakfast item so she left the store empty-handed. This store has very rude service, are uncaring, and never smile. If you want a good McDonald's with better tasting food then go to the one on Industrial Rd. It's sad they're both owned by the same person but way different in so many ways when it comes to service, food quality, and the stores Atmosphere. 6th Street McDonald's in Emporia, Ks, I'm McH8tn it.

Nothing like biting into a lukewarm burger with cold cheese and so much salt that you can feel it crunch between your teeth. Good food once in a blue moon but reliably disgusting otherwise. Service is fast and friendly but I wish we didnt sacrifice quality for speed.

If I could give zero stars I would. The manager with black hair and a red stripe was super unprofessional and called us liars and stupid. All because my friend found a full chicken feather in her chicken nugget. He even pulled the feather out and said he didn't believe us.