McDonald's Menu Prices at 1620 Broad St ★3.3 (1422)

Filthy, floors are so greasy from mopping with greasy dirty water. The meals are correct 1 out of ten times. The ice cream machine is rarely operational. When we went we ordered a happy meal “hot” with a Diet Coke. They said they were out of Diet Coke. Also they said “if you want your meal hot it will have to be in as a special order and take longer.” SERIOUSLY? When asked about the Diet Coke they said they hadn’t had time to change it over. Smh. 28 minutes in line with only two people ahead of us and not one car in the lot.

I'm really unhappy with my recent visit to your McDonald's. My family and I had several problems that made the experience much worse than we expected. First, our order was messed up. We didn't get everything right away, and they didn't give us the ice cream or Happy Meal until we were already driving away. Also, the food was really bad. The fries were cold and had almost no salt. The crispy chicken sandwich was burnt so badly I couldn't eat it. Plus, there was way too much ketchup on the sandwich, so that's all I could taste. We ordered a medium Coke and received a Small Mr. Pib. The restaurant itself wasn't clean either. The windows were dirty, and the trash cans were overflowing. This was the worst experience I've ever had at a McDonald's. I hope you'll look into this and fix these problems so it doesn't happen again. I'm waiting to hear back about how you'll handle this.

If you’re looking for food off I-35, don’t rely on this McDonald’s. You’re better off going to the Casey’s or Kwik Star if you have to get off at Story City. Waited 40 minutes in the drive thru at 7:00 at night. It’s a miracle the fries weren’t inedible.

30 minute wait in the drive thru. Consistently slow and inept. We will never come here again.

This McDonald's has really gone downhill in terms of speed of service. I regularly wait 20+ minutes in the drive-thru — sometimes even longer — even when there are only a few cars ahead. I often see drivers giving up and reversing out of the line because they get tired of waiting for someone to even take their order. If you’re looking for fast food, this location isn’t it. If there were other options in town, I’d go there instead. I actually wrote this review while sitting at the speaker, waiting for my order to be taken.