McDonald's Menu Prices at 515 Ridge Rd ★3.5 (1691)

I placed a mobile order and accidentally selected counter pickup instead of drive through. When I arrived at the drive through, I was told I could still pick up my order there. At the first window, I was told I did not need a receipt and could proceed to the next window to receive my food. At the second window, the employee refused to give me my order and called over a manager. The manager, who later identified himself as Mike, spoke to me rudely and stated he was “too busy for this” and instructed me to come inside. I went inside and received my food. When I asked for the manager’s name and the corporate contact information, no one could provide it. Eventually, the manager approached me and said his name was Mike and told me to “tell corporate that he was busy.” Mistakes happen, and I understand how fast paced food service can be. However, the lack of professionalism, clear communication, and basic courtesy was disappointing. A simple explanation or calm resolution would have avoided the situation entirely.

Worst McDonald's location in the tri state area. It took 35 minutes to get my breakfast because I was waiting by the speaker and not being served. There were at least 5 other cars in the line not being served. So, I went around to the window but they didn't make my order right I only got half the order and the half I got was missing two items sausage and the hash brown were missing. I also didn't receive a breakfast sandwich I ordered. So I had to go in and it took me saying the same thing 5 times to 3 different people for the manager to remake the order correctly which should not happen in a restaurant. It seems as if the manager here has no idea how to work in hospitality or do their job at all. I frequently get McDonald's breakfast and have never had a problem at any location across 4 states literally. This was 3 separate problems in one order (1. speaker not working, 2. missing half my order, 3. the half the order they did give me was missing 2 items) with no apology or even common curtosey from the staff especially management. This restaurant needs to be restaffed entirely or shutdown. All staff I interacted with acted as if they couldn't handle their job. This location runs nothing like a McDonald's should. I'm shocked how bad this was compared to any other McDonald's from Wisconsin to Illinois to Indiana to Michigan this is seriously the worst run McDonald's due to incompetent management who just doesn't care.

I've been to this McDonald's several times. The drive thru at night is a terrible experience. I ordered food on the app and went to check in at the drive thru. It took me 10 minutes just to get to the speaker to check in, then no one answered. I cancelled my order and left. I'm thinking it's a lack of staff and not a lack of efficiency. Here's to hoping they can improve the service at night.

The customer service has truly declined. After waiting 5 minutes with no help or acknowledgement I used the kiosk. No receipt came out so I tried to get assistance with no luck. After getting my food I still didn't get a receipt and was asked to wait for it. So after waiting for help my food comes out and you still want me to wait for my receipt.

Some change needs to happen at this location. This is the slowest fast food I have ever been to and it always is. Constantly dirty inside, constantly have employees not doing anything just standing there. Takes at least a half hour to get my food whether I order ahead or in person. And to make matters worse they always forget an item or mess one up. Today forgot my son's 6 piece chicken. Strongly considering driving 20 minutes away because I might be done faster and actually get all my food.