McDonald's Menu Prices at 5199 N Keystone Ave ★3.2 (2707)

Here’s a polished version of your review: ⸻ I used to come to this McDonald’s all the time for breakfast—almost daily. I would stop in for a large Coke with light ice and a sausage biscuit with cheese. I also loved collecting my reward points because my son gets free Happy Meals from the points I earn since I’m there so often. Unfortunately, at this location, you can never use your rewards anymore. They will tell you your code is invalid and act like they don’t know what’s going on. However, it’s clear the issue is their poor Wi-Fi connection, which prevents them from connecting to the server to validate reward codes. It’s frustrating when you’re a loyal customer and can’t use the benefits you’ve earned. I used to pass up the McDonald’s on Keystone Ave & 38th St—even though it’s closer to me—to come to this one because the customer service used to be better. I also appreciated that they present themselves as a Christian establishment. Sadly, the customer service has gone downhill. One late night, I stopped in for a sweet tea and was given regular unsweetened tea. When I politely mentioned that it wasn’t sweet tea, they insisted that it was. After I continued to say it wasn’t, they finally admitted they were out of sweet tea. That means I was initially told something that wasn’t true, which was disappointing. Between not being able to use my rewards and the decline in customer service, I will no longer be going out of my way to visit this location. It’s unfortunate because I truly used to enjoy coming here.

I got drive thru on Valentine’s Day - service was quick and nice despite being super busy. Food was good but not super hot. We air fried the nuggets and fries when we got home and that helped.

The workers there closed and locked the drive-thru window before closing hours posted(4am-1am). We ordered online and the app let us order. More than 45 minutes before the posted store hours, they had already closed the restaurant. No one greeted us at the speaker. We pulled around to the window to get someone’s attention. Finally, after unlocking the window to talk to us, they told us the store was closed and were very dismissive and rude, just saying “we’re closed” over and over again. Annoying and unacceptable.

Cool dude working the first window at 10:12 p.m. I get the greasiest, nastiest triple cheeseburgers like 80% of the time. The papers are simply soaked in grease. It's bad, and extremely consistent. Good drinks for the most part. It's the "good" mcdonalds around these parts, though. And ofc, the inside of a mcdonalds is soulless as ever. I love the kiosks, though

Today’s experience would give a 2 star. Most of the time this Mc Donald’s doesn’t do too bad. However today the wait time was extensive. It took almost 25 mins to get my food in the drive thru and I only have a 30 min lunch during my work day. But at least the food was warm.