McDonald's Menu Prices at 420 Des Plaines Ave ★3.6 (1309)

This is a family-owned franchise location, which is evident in the cleanliness and upkeep of the restaurant. The dedicated staff is committed to providing excellent service and ensuring your order is prepared right every time. The drive-thru is efficient, minimizing wait times, and customers are rarely asked to park. This location is a favorite among regulars, and they offer complimentary refills on fountain drinks. The inside of the restaurant closes at 8 PM.

I had an extremely poor experience at this location this morning. I used the McDonald’s app to generate a reward for a free medium fry with purchase. The code was generated by the app, yet the drive-thru employee told me the code was “invalid” and insisted I refresh the app, even after I explained that doing so would force me to wait 15 minutes to use another reward. I pulled forward to show them the app and the code directly. The manager came over, confirmed that the code was from the app, and still refused to honor the reward or offer any resolution. Both the employee and manager were rude, dismissive, and offered zero customer service. When a company’s app malfunctions, customers should not be punished for it especially when they can clearly show the valid reward. This experience was frustrating and made me uncomfortable, to the point where I questioned how my food was handled. I will not be returning to this location.

Who gives someone a sausage egg and cheese McGriddle with no meat? This has to be the worst McDonald’s ever. Just last month I was on my way to work and had to turn around 3 time about 1 breakfast sandwich. First they forgot the egg, went back and then they took off the cheese. Went back again and they took the egg back off. The manager did not care, so I just got my money back. I will be calling corporate.

I live near this location so it is my most frequent. The drive-through is always pretty slow when it comes to taking your order at the speaker and I would say without exaggeration, my order is right about half of the time. When the order is incorrect, they almost always forget something or put the wrong item in the bag. The fries are also ALWAYS cold here and they don’t put salt on them.

I got a small French vanilla latte and it was quite possible the worst latte I’ve ever gotten from McDonald’s. Was highly disappointed. To add onto to the inconvenience it took a good 20 minutes to get my order in the morning. Don’t come anytime after 6:30am if you want to be in and out.