McDonald's Menu Prices at 3548 N Cicero Ave ★3.8 (1424)

I used the McDonald's app today 2.20.26 at 9:45am to order a breakfast sandwich and a hashbrown. The order went thru I received a confirmation receipt also the money was taken from my account. I went to the drive thru to get my order. I was informed that I don't have an order there for pick up. After showing the lady at the drive thru proof of purchase she called over a manager who was arrogant and rude saying it's not his problem to call customer service. So now I have to call customer service to submit a complaint and call my bank to retrieve payment. Worst customer interaction at a fast food facility I've ever experienced. I will never stop at this location again due to the level of incompetence and arrogance from the management here.

The atmosphere at this McDonald’s was crazy weird. It seemed like the manager was not treating the employees well at all. She also thought I couldn’t speak Spanish and said some poor things about me and the black people behind me. PLEASE at least get rid of management there!!!

Old and dry fries what a deal…and if we talk bout attitude they should be awarded for that ugly attitude, i went today 10/02/25 at 2pm and the lady handing the food was horrible😊

I went to the drive thru purchased when my child wanted to use the washroom I went inside and the staff had the back part of the restaurant blocked I asked to use the washroom the employee dressed as Santa said she couldnt allow us in because they were having a party and it was crowded an elderly lady came and said it was out of service which was untrue and told her what the lady told me I then told her it was an emergency and it was for my child the lady then said she couldnt and left. As a customer service manager myself I find this act not only unprofessional but also inhumane. Im almost sure that this staff party was not approved when restaurant is open with guests dining in and having no access to bathroom.

Sad this was my go to mcdonalds now i never want to return. Old ladies need to retire and give their sons the job. Incompetent and unfocused. I will be emailing corporate in Oakbrook as this was unacceptable behaviour. I received the incorrect order because the manager was toobusy texting and gossiping with a woman in the back i couldnt see. My visit was 12:30PM 10/09/2025 I will be escalating this issue.