McDonald's Menu Prices at 3122 W Touhy Ave ★3.6 (1406)

The restaurant is up to date and the food is fine. The issue is that as soon as you place your order, they mark it as "now serving." They probably do this so the system doesn't mark them as late (because it took 10 min to put some fries in a bag today even though my order was "now serving" the whole time), but it's super confusing and McDonalds HQ ought to know. It's the same no matter when I've been there, no matter which manager is on shift, they all cheat the system. It's worse because they are actually not very timely with people's orders. To the management, please stop marking orders as "now serving" until you have the order in a bag or on a tray.

I bought a Mc chicken from here and in the inside the burger was all burned and when we first got the mc chicken it was cold. The bottom bun of the burger was all burned

Ok customer service. But definitely do not buy food from here. My nuggets had a black “crum” that did not smell so pleasant. On top of already having to go inside for missing items in my order. I wont recommend this location.

They should shut this place down. Food is it’s not prepared properly meaning it’s cold. Hamburgers are dry. Toppings are next to nothing. Frappe machine is broken at times. You can’t order with the person you have to use a hard to use computer kiosk station don’t even think about going to the drive-through. You’ll be there a long, long time, long long long time Rude staff, had a simple question and given a very difficult time.

Dear McDonald's Customer Service, I am writing to formally express my profound disappointment regarding an incident that occurred at 3122 West Touhy Avenue McDonald’s restaurant on the evening of July 2, 2025, between approximately 9:00 PM and 9:30 PM. During my visit, I wanted to purchase 10 Happy Meals toys just the toys but said she can’t sell them separately so I told her I will buy 10 Happy Meals with the specific intention of selecting the accompanying toys. This request was met with resistance by a staff member who identified herself as a manager. Her demeanor and conduct were, regrettably, far below the expected standards of professional customer service. She asserted that selecting toys was not permitted and directed me to place my order in the kiosk. When I expressed my preference for ordering at the register, she falsely claimed that no register. Subsequently, after I began placing my order through the kiosk, she declared that she would refuse service to me altogether. This employee's behavior was not only unacceptable but also unprofessional. Her use of inappropriate language was particularly disconcerting. Despite my attempts to address the situation calmly and professionally, her conduct remained unacceptable. Moreover, she declined to provide the store number or her name, instead misleading me by suggesting the store number was posted outside, which was untrue. Consequently, I chose to go to another McDonald’s location, where my request to purchase the 10 Happy Meals and select the toys was accommodated and efficiently. I trust that McDonald’s will take this matter seriously and implement appropriate measures to ensure that all employees at this location to the highest standards of customer service and professionalism. Sincerely, Sam Garcia