McDonald's Menu Prices at 355 S Schmale Rd ★3.3 (1297)

I ordered a large caramel Frappuccino and waited at the drive-thru window for 5 minutes. I saw the workers making my Frappuccino, but minutes later she came back with a hot coffee, saying they don’t have Frappuccinos because the machine is broken. I asked for a refund, and they asked me to wait another 10 minutes at the next window. Worst experience at a McDonald’s—would’ve given 0 stars if I could.

Not the first time I've experienced a problem here. Wait it nearly 10 minutes for my order that I ordered a head online. I was monitoring the board my order said it was ready and then I continue to wait a few more minutes for someone from the counter asked me about my order. But before they asked me there was a gentleman who actually came in after me that they helped first and they gave him my order because I saw my name and the number on the bag, thinking someone would catch it even the guy looking at it second-guess it and then said oh this must be it. Then they gave me his order which luckily was a duplicate except I asked for light salt and light Ice.

Not sure why prices here are so much more than the Wheaton McD on Naperville Rd 5 miles away? Bacon Egg Cheese Bagel 1.30 more, Hash Browns 0.40 more, Lrg Orange Juice 1.30 more. That's a 31% increase on my breakfast order....what?!? I appreciate new mgmt is making an effort on cleanliness but not worth the price differences.

The service is excellent — I never expected that at a McDonald’s. The food is fresh and really tasty. And the guy who brought my order was super nice and even offered me sauces. I’m honestly surprised by this McDonald’s. Really good.

This locations staff always gives us problems. The first time, we ordered 2 pickups and were charged, but when we pulled up to pick up, they said they didnt have the order in their system. We verified locations twice, checked our bank accounts that we were charged, and showed them the actual receipt in our email. Basically, they just shrugged their shoulders and told us that it wasnt in their system and couldnt make it. Mind you, this was a manager speaking to us. Absolutely no resolution offered and they let us just drive away with nothing. Then today, we asked for extra sauce and they give us one sauce. We have 20 nuggets in here - you think one sauce is going to cut it?! They claimed its their new policy but after spending 20-30 dollars on a meal for 2 people, you’d think perhaps a multi billion dollar company could spare a couple of sauces for their customers. I hate that prices continue to go up at this place and we continuously get cheated out of what we pay for and are met with mediocre service. Im not expecting anyone to go above and beyond for me. I know this is just a McDonalds. But seriously - only one extra sauce?! Billion dollar company btw. Its just very very disappointing as a consumer.