McDonald's Menu Prices at 240 S State Rd 434 ★3.6 (1995)

Stopped at my local McDonald’s to order a quick snack. Both cashiers I encountered were extremely pleasant but I asked for an ice water at the second window and it seemed the cashier was instructed by the manager to charge me. I work in the service industry so I found this extremely odd as I just paid for an order, but said I didn’t mind paying for it. Then the cashier (extremely nice) told me it was going to be $2.99… I then changed my mind because I I honestly couldn’t fathom why I was being charged $3 for tap water. I’m not opposed to paying for an ice water but come on. If I am correct and it was the manager that instructed the cashier to charge for the ice water to a customer that just paid for an order I would consider a change in management. If it’s company policy then okay but I’ve NEVER been charged for an ice water at any other establishment and this only leaves paying customers with negative outlook at their local Mickey D’s. But I guess the staff must be treated well because I was extremely happy with their customer service.

MY CONPLAINT IS ABOUT YOUR UNPROFESSIONAL MANAGER. I was only asking what I could do for the next time and if there was anything we could do regarding the situation such as switching out the size because the app isn’t reflecting when you are out of monopoly pieces for why appears to be available. If nothing else that’s what I was telling you all. From what I have seen to be available consistently on the monopoly menu in the app at this location, it appears you have to get the large sizes to get them. The arguing instead of addressing his poor behavior is why we are here. I called and talked to your manager upon returning to work tonight October 27, 2025 between 7:30pm- 7:3pm. The manager on duty appeared to be about 5’6 with glasses, Caucasian w/ braids. I had just been trying to ensure that I wasn’t asking for a full refund but after his bickering/unprofessional conduct which he started, I did return and ask for a full refund. You don’t talk to people like that and especially not unsolicited. That was unacceptable. I had wanted to change the size. I would appreciate if this behavior was addressed promptly.

Just had one of the most condescending and disrespectful experiences I’ve ever had with a staff anywhere. The attitude and lack of basic courtesy were genuinely infuriating. We were simply trying to pick up a mobile order—there was absolutely no reason for the hostility we were met with. Pathetic service. They need a corporate audit ASAP.

Bring extra clothes when you buy from drive through!! Bought a frappe... lid was not on... went all over my shirt.. then the soda... not good had to go back again to exchange soda that was mostly seltzer. Beware... check those lids and soda before you leave pick up window.

When ordering at the kiosk at 9 in the morning when grabbing my order a young short hair employee handed me my food and said “bruh” nothing more just bruh. When grabbing my second order a very nice employee told me to have a good day. Props to the second person.