McDonald's Menu Prices at 3802 Clyde Morris Blvd ★3.9 (1804)

We ordered breakfast this morning; I mean I’m not expecting perfection and I like to believe I set realistic expectations for myself and my food. When I spend money on something I’m expecting a full portion. Not the case this morning unfortunately, I purchased 2 small caramel frappes that weren’t even fully blended, there were huge ice chunks that made one of them undrinkable, AND neither of them are actually filled? Just disappointing when it’s one of the only things on the menu that should have a consistent recipe to follow every time so this doesn’t happen.

If minimum wage is $15/hr, I at least expect better than half a slice of cheese half hanging off my sandwich.

Very disappointed. Not only do I have to spend new years sick at home but I thought it would be nice to run up to McDonald’s and grab food with my daughter and make the best of it. Then, I had an issue with my order and the code but I just ignored it as it happens. Then, I went to the second window to just grab my order and leave. The girl was extremely rude and I just asked for a cup holder and sauce she stated you have it already and we don’t have any. The tone and the eye rolling was uncalled for. I did call and speak to the manager she said she would handle it. Fine no worries. Thinking we could go home and finally just enjoy the evening no. My daughters happy meal had 3 nuggets. No sauce, I was missing my extra six piece, and my burgers were hard and made completely wrong. Ended up throwing out the entire order and ordering a pizza.

I rarely complete reviews. I placed an Order through the app. for the drive thru, the only open lane had several cars waiting to order and it took forever to receive my order. Tonight, I figured I’d place the mobile app order for pick up thru curbside. I selected parking spot #4 and waited about 5 minutes. After no food was received, I called the restaurant. The lady said the order has to be “staged” (whatever that means). She said I needed to select a parking spot number spot number. I told her I selected #4 on the app and it’s where I was parked. I requested bbq sauce and she said okay. After another 5+ minutes, I tried to call the office but after 4 rings, the call went to voicemail. I called back about 3 more times and the call went straight to voicemail. Btw, I noticed the location arrow went away and when I looked back at the app, it said there was a connectivity problem (after I clicked on #4 spot). It suggested that I now come into the restaurant to retrieve my order or go thru the drive thru which now had a line of at least 6 cars. As I was about to go to the drive thru, the employee brought the food. He was very polite and patient telling me to check my order to make sure it is correct. It was correct with the exception of the bbq sauce I had asked the manager over the phone to add to the bag. Almost every night, the restaurant closes one lane so the drive thru line goes around the restaurant. If the restaurant wasn’t so close and 2 of my kids like it, I would never return. Also, what is the use in using the mobile app and you get stuck in line just like you are ordering your food at the speaker. Please improve. Give your customers all of their order at the same time and not make us park to wait on the food after handing us the drink that is getting watered down.

Honestly, if I could rate it a zero, I truely would. I don't know what happened to this place. Service is terrible, so much missing food, less than half filled, and when you call to complain they yell at you and hang up on your face! Like seriously, this is McDonald's, what other job can be easier than this. They all keep messing up. My dad has a little accent, and these workers are acting like he is speaking gibberish. My dad called to complain, the girl said sorry I speak english, and hung up! We then called another time and I spoke(my english is great) I told the guy everything that had just happened and he said " she hung up because you guys were prank calling. " What is this service!!! This place used to be amazing but now its terrible. Super slow and inconvenient!!! Never going to this place again. My father got yelled at because they messed up our order. I hope you guys feel great about a terrible review from a 12 year old that has more common sence then all of these workers combined.