McDonald's Menu Prices at 693 N Main St ★3.4 (1080)

One of the worst customer service experiences I have ever had at a McDonalds. I arrived at the drive through of the McDonalds at 693 Main St in Torrington at approximately 7:33 pm. I pulled up to the intercom and attempted to place an order. I spoke into the intercom multiple times over a period of about two minutes and received no response, while sitting with my window open in roughly 10 degree weather. I then drove up to the first window and mentioned the issue to an employee who was taking out trash. He told me to explain it at the window. After waiting several more minutes behind other cars, I reached the window and calmly explained to the cashier that no one had responded at the intercom. The cashier immediately became defensive, stated that he was the only one working, and pointed to his headset. When I asked if he could take my order, he told me to drive around again and shut the window while I was still speaking. I drove back around, placed my order, and returned to the window to pay. I attempted to explain that his behavior was rude and asked to speak with a manager or get his name. At that point, the employee and nearby coworkers laughed, and the window was shut again while I was speaking. There was no apology or attempt to correct the situation. The behavior felt dismissive and unprofessional. A simple acknowledgment of the delay would have gone a long way, but instead the situation was escalated unnecessarily. I will not be returning to this location and would caution others about the level of customer service here.

This seems to be the hangout. And when I say hangout I mean for the staff. I’m confused as to why they can be so caught up into their conversations and not tend to the dining room. I placed my order at the kiosk before 4 people that came in and placed orders at the register. I get my order after all of them. And the response when I asked how they get their food before me and I was here before them. “A young lady responded that the orders from the register go straight to the kitchen before the kiosk orders. 🙄🙄🙄. So once I get my order I got to sit to eat my food but the tables are completely dirty and the ones that were available were taken by individuals just hanging out in the dining room talking with a staff member that I’m guessing just got off shift. This isn’t a complaint as for more of an eye opener of how organizations open businesses in our communities and can care less if the service is topnotch. This is to show you that making money is a bigger factor. I don’t blame the rude, untrained, and ignorant staff. They only do what they’re allowed to do, especially when the manager is functioning in that manner as well. This establishment has been filthy on many occasion. The staff is borderline sarcastic and rude. The service industry gone to shit. McDonald’s you have to do better overseeing.

Let me just start off saying I love my customers. So deeply that I dare say it's rooted in me. Love isn't exactly the most explicable concept nor am I accustomed. I know that some of even the littlest things I've done, whil benign to me, where monumental to some. Unfortunately I never left in a just way nor did I get to say any farewells. That's cool. I'm not the type to get overly attached to people especially nowadays but I missed you guys. This entire time. I was good they just have 4/20 vision. Know that I learned vicariously just to save your time and energy. Sometimes you gotta make room for other's emotions by hollowing out your own. My favorite thing was relearning how to be human. Day by day. Peace by piece. They're certainly.. getting by without me. 20 star service as always McDonald's just 1 star in the humanitarian quotient. Never got the memo I suppose

The inside of McDonalds exists primarily for elderly people, employees taking breaks and people remembering they have to eat while they're on the road- like us. This one does that well. The employee who served us was really nice.

I’m not the type to complain, but how are you gonna serve breakfast and give me orange juice mixed with water I got breakfast in the morning of April 20th about 9 to 10 something in the morning and I ordered a Mc griddle and a number five with two orange juices and when I receive the orange juices, I didn’t drink it until I went home as soon as I went home and I drank it it’s was mixed with water It is so diluted that you could tell it’s not orange juice. I am very disappointed and if they were out of orange juice, something could’ve been said.