McDonald's Menu Prices at 12017 W Alameda Parkway ★3.4 (1548)

There’s a young kid here named Eduardo. What a pleasant young man. Very kind. Very nice. Very helpful and very respectful. I could not have asked for anything else. Had a great time and hope that he continues to help people. He’s very kind and what he does and very responsible and respectful.

All the employees need to be re-trained specially the “managers” who are on their phone while running the food to the drive thru . No one ever worries about the guest inside the restaurant. Every time I come here same issue in the past 2 months . You have costumer standing in the front for 10-15 minutes till someone acknowledges them. The girl running the food outside to the parked cars can’t say excuse me and almost pushes me so she can get thru . Horrible McDonald’s

I am submitting this statement to formally document an incident involving a McDonald’s employee whose conduct was unprofessional and disrespectful. The employee, a female appearing to be in her mid-twenties and wearing an FB County jacket, displayed a dismissive and discourteous attitude throughout our interaction. Despite my attempts to clearly explain my order, the employee failed to listen, interrupted me, and did not make any effort to correct or acknowledge the issue. Her behavior was abrupt and lacked basic customer service standards. I have patronized McDonald’s locations on numerous occasions and have never previously experienced an issue of this nature with any employee. This incident was an isolated occurrence and stood out due to the employee’s unwillingness to listen and her overall lack of professionalism. I believe this matter warrants review to ensure appropriate customer service expectations are upheld.

Steven the manager is by far the worst experience I’ve had at this location. My family and I after a long day stopped to get a quick dinner this turned into a 30 minute issue with Steven. The 2nd window had asked that we park in slot two. The car behind us was directed to slot 3. Steven came out and was rude from the start. We told him he was handing us the wrong order and told him what we had ordered. He argued with us. Told us that he didn’t know what to tell us that “sometimes they order it wrong” he didn’t wait for us to show our receipt just gave our food to the car next to us and left. Our receipt # clearly didn’t match the order # on the bag and the food in the bag didn’t match our order. He continued to threaten us when we came in to get our order corrected. We will be reporting Steven to his higher management I suggest anyone else with a bad experience with Steven do the same.

The manager was amazing. we had placed an online order that had gotten stolen and when we came in we got met with amazing service, as he heard out the whole situation and solved it, they remade our whole order and gave it to us without a second doubt or any extra charge, not to mention as well as meeting us with friendly service! will be coming again! thank you so very much to that amazing manager!