McDonald's Menu Prices at 556 E El Camino Real ★3.6 (1035)

This McDonald’s is fairly small but not too crowded. The service is okay, and the place is reasonably clean — not spotless, but acceptable. Some of the facilities seem a bit outdated, which affects the overall feel a little. Overall, it’s an average experience.

The food was good and service was very quick. It was a bit noisy because there were many families and elderly groups chatting, but this McDonald’s was very clean.

On Oct 4 around 7:30 I went through drive through. 1) The person that got the order didn’t have customer service manner and was very rude. 2) The fries was old and wasn’t eatable I should have go to the store and talk to the manager but since I was tired I just left and dumped it in the garbage. I recommend the management talk and train the staff better, the person that get the orders has to start the conversation with thank you for stopping at Macdonald, how can I help you? Not saying ha or what. Such a shame

I should've read reviews first. They are rude here. And food. Ask for it fresh. And be prepared for the questioning to use the bathrooms!! Plenty of parking. It does get busy. I stop at regularly at McDonald's. I use the bathroom first. Wash my hands, etc. These were locked. Kindly ask to use the bathroom. The employee gave me a hard time. He said, "Someone must be in there." So I waited by bathrooms. Than another employee approached. Spoke in Spanish. She "Assumed" I spoke in Spanish. I said. I must be a customer. I told her I order after I use the bathroom. She reluctantly unlocked it. There are a lot of ppl here. Assumed because of homeless ppl. Wondering if my hair is looking like all over the place. ? I know I get treated differently every time by my own culture. So I go to order. She starts talking pretty fast in Spanish. I asked her to please. Talk to me in English. And told her I ordered on my App. Told her my code for the pick up. I heard the guy say Did she order! Smh I got a little unnerved. Its none of his business. How I came in as a Paying Customer. She had to go ask the cooks. It was not showing up on her screen. It was there. So Sat and waited. I ordered a big breakfast muf. And a Mocha. With strawberry preserves. I had hot syrups in my bag. I didn't order any pancakes. Sat down and everything is cold. I hate that. (Tip: Folks, ask for it to be Cooked Fresh. Even my mocha was lukewarm. Smh) After I ate, most of it. I had to use the bathroom, again. Wash my hands, etc. I came out. My stuff was gone. I dont like taking my food into the bathroom! That's gross. I barely drank but a few sips of my Mocha. I had my muffin left on my plate. It was gone! I told the manager. At register. Someone took my food and drink. Ughh They acted like I had never ordered anything. She kept saying. "I don't know." I said. "Yes, you do know." " Look just please give me a new Mocha." At least. Because I barely drank out of it." The other manager said there was stuff there. Assumed I had left. So she gave me a new drink. I said. "Thank you." I had only a half a muffin left. But its okay. I was done. I even left it neatly cleaned up. Used stuff in bag. Except my muf still in the little plate covered. I am not messy person. I don't like taking my food into the bathroom. Overall, service is terrible. Place is clean. Decent bathrooms. No hot water like the others have. Muffins were soggy and lukewarm. Food was lukewarm. Eggs and sausage. Gross.😐 Mocha was lukewarm warm. This McDonald's is the only one that was the worst experience ever. All the others also greeted you nicely. This one. Its a crime to use the bathrooms. I get it about the homeless. But this one. I see every day working folks. Stopping in. And regulars. The Customer Service needs to be better at greeting and speak English. We all dont speak Spanish. Smh No offense. I should of asked a neighbor- ing customer. To watch my stuff. 🙄

They lie about when your mobile order is complete. As soon as it arrives in the store, they marked it as ready when it’s not. Clearly doing this to improve their metrics without any care to the customers.