McDonald's Menu Prices at 2642 Santa Rosa Ave ★3.5 (1900)

I’m really disappointed with my recent visit to this McDonald’s. The person working at the drive-through window was very rude, even though the mistake was on their side. On top of that, the chicken in my burger was dark brown, which makes me think the grill isn’t being cleaned properly. This is not the quality or service I expect from McDonald’s. I hope management addresses these issues so customers can have a better experience.

Worst McDonalds in town so far as customer service. They have at least one employee who should go work elsewhere. I also suspect that this place cancels mobile orders for their convenience, and customer inconvenience. Orders get cancelled with no real reason given. "Mobile Order Cancelation Receipt We canceled your order - looks like it hit a snag along the way. You may see a pending charge on your card which typically drops from your account the next business day but could take up to 5 business days based on your bank. If you do not see the pending charge removed from your account after 5 business days, please contact your bank. And no worries! Any deals, reward items or bonus offers applied to this order will be reapplied to your McDonald's app for you to redeem on your next pickup or McDelivery® order, based on availability." So you get nothing and also get to wait up to 5 days for the charge to your card to be reimbursed. How come this happens frequently at this location? Are employees looking at orders coming in and cancelling some of them?

ORDERED BREAKFAST SANDWICH AND 2 APPLE PIES AT 10:14AM ON THE APP... ARRIVED AT 10:20AM AND WAITED AND WAITED... DIGITAL BOARD SAYS MY ORDER IS 'NOW SERVING" BUT NOWHERE NEAR READY . WAITED. WAITED. WAITED... 10:36AM TOLD THERE ARE NO APPLE PIES ... PAID IN FULL SANDWICH NOT READY EITHER, BREAKFAST CUTOFF AT 10:30AM SCAM ARTISTS WASTED MY TIME AND GAS MONEY!!!

The manager of this place need to be fired. I’ve been in the drive-through for over 30 minutes, which is the only reason I am writing this review and all the employees are smart asses who think they’re doing things correctly and clearly they’re not. I got one burger because I am in a rush to get to my job as a first responder Which I am now late for this McDonald’s location needs to be shut down immediately. I can’t believe corporate allows this kind of stuff to happen, especially to a local dorst responder

This McDonald's consistently messes up with the app. They add your code then reset your order so you cant use your app code for 15 mins or just pay full for your food. They dont apologize or try to make it right when they knew its them who messed up. I haven't had this issue at any other location.