McDonald's Menu Prices at 700 W Pacific Coast Hwy ★3.9 (1280)

This morning I ended up at Mc Donald's Newport Beach, I ordered a bacon egg and cheese bagel and asked for it to be toasty. Well I get my order and when I'm ready to start driving I noticed my bagel was burned not toasted, I went back there and their reply was but you wanted it well done, and I said toasted not burned. I overheard them making fun of something before I got my order and I am sure they knew it was burned but still gave it to me. You know know how bitter burned bagels taste right? Anyways I got a new one but not before going to the agravation.

I’m extremely disappointed with the management at this location. The latte machine has been broken yet again—this is about the fifth time in the last six months. When I politely asked the manager if they could offer any accommodation for the inconvenience, she refused and essentially told me that if I didn’t like it, I didn’t need to buy anything. This is unacceptable customer service. I expect better consistency, professionalism, and respect from a brand like McDonald’s.

Reply to Owner: I already did! You obviously missed that part. They didn't offer refund or redo of the order. I further stand with the one star wish I could do NO Stars for poor reply from owner. This isn't Newport Beach excellence that we strive for here in this city. Original: I ordered tonight from GrubHub and paid $1 extra for faster delivery. 🚚 It arrived within 30mins. I got a Happy Meal and some chicken nuggets. The food was cold as if it was in the fridge. The fries were cold, so cold my toddler even said yuck they are cold. I didn’t believe her and they were cold to the touch. The hamburger was cold. The chicken nuggets cold as well. There is no way this got cold to the touch from a short drive from PCH to the Balboa Peninsula. I called McDonald’s and the manager said sorry as to acknowledge the error but didn’t offer anything, other than to tell me to take it up with GrubHub or my bank. I did notify GrubHub they said contact McDonald’s. I asked him when the owner would be there to discuss this and he said he didn’t know. I am disappointed in this McDonald’s. I will not go there again. I will drive to Costa Mesa on 19th St, where I have never had a problem.

Stopped by this place to grab a Big Mac meal. The restaurant was clean and quiet. Enjoyed my professionally prepared Big Mac meal. Negative points were that the cashier (maybe the owner, a 50-60 year old man) was not professional. The restrooms needed a code and you should wait for an employee to enter that code! Also, the cashier put my order in a bag without a confirmation!!

Wow love this place. The McFlurry is soooo good. The lady at check out was so helpful with helping my son pick out what kind was her favorite. She even gave us extra napkins because as you may know kids with ice cream gets all over the place. The menu board was very easy to read and find items. There was also a calorie counter next to all the items was very helpful for my New Years resulutions and counting the pesky calories thanks so much mc ds for all the years of service