McDonald's Menu Prices at 1695 E Main St ★3.6 (1342)

I am writing to provide feedback on my recent experiences at your McDonalds location. I want to preface this by saying that I am not looking to have anyone fired, im sure they have families and rely own thier job but rather to bring some observations to your attention as a regular customer who values your business. I've noticed a recurring pattern of cleanliness and service issues, particularly during the evening shifts. For example, on one occasion, a young female employee who had just handled trash attempted to serve me food without washing her hands. Similarly, I've seen an employee who was mopping the floor attempt to serve food directly afterward without proper hand hygiene. There is also a young male employee whose appearance often seems unkempt, and he frequently appears disoriented. The dining area often goes unattended in the evenings, which has led me to try and avoid visiting at that time. These experiences are disappointing, especially considering the investment you've made in renovations in the past. If I were the owner, I would be concerned about the operational standards. On a positive note, I consistently observe excellent service from a specific female employee with red hair, likely in her twenties or early thirties. She is always efficient, professional, smiling, and joyful. I genuinely hope she is working whenever I visit, as her service consistently stands out. Additionally, I've always found the bathrooms to be clean. Last night, my order of a double cheeseburger without any modifications was incorrect multiple times, which was frustrating. I understand that some service protocols are challenging to instill in certain individuals, as it often comes down to their inherent approach to customer service and hygiene. I hope this feedback is helpful for improving the overall customer experience.

I asked for ketchup at the window and she didn’t even respond. She gave me my order and they gave me the ketchup in a nuggets container. Also my nuggets are old and hard. The young girl that took my order was very nice and patient but the older one getting my order together was rude and wouldn’t respond back 👎

After going through the drive-through and requesting my food to be well done, they gave me a half cooked sausage McMuffin, which made us extremely sick when I went to get a refund it was supposed to give me $10 but instead she pocketed the extra money and only gave me seven super crazy experience I would not recommend eating here because one they do not give out receipts until they decide how much they’re actually gonna give you in return

This is like the 4th time in a row that I have come to this McDonald's and my food is made poorly. The fries are old, the burger is burnt, the bun was old, dry and they never put the little onions on the burger which gives it good flavor. This is only when I come in the evening. When I come in the morning I get fresh food and great customer service. I will not be returning there in the evening anymore I will go to the one on Wintergardens in the future. I pretty much threw away my entire order due to it being so bad. Very disappointed and a waste of money.

Very clean facilities inside. Friendly staff and fast service. Location is very accessible from the parking I8 freeway. Clean restrooms