McDonald's Menu Prices at 14896 Highway 4 ★3.5 (531)

Service is atrocious very rude and when asked the team laughed at a customer unfortunately I have to witness it. When asked for a Manger the guys said he is one of them... if McDonald's really reads this review hope they dons o me this about it. Sorry.... there was one employee stood out with exceptional customer service his Name is Jamal Amazing...

Customers service is deplorable from Management down to servers. Ordered are continuously messed up. We live 5 minutes from the location and the foods cold by the time we get home. No thank you. We tried to place the seasonal Grinch order. Instead of saying they ran out the girl who worked there just put in an order for something else and didn’t even tell us. We got to the window, no apology, we had them change the order to what we wanted. Instead of giving us the condiments we asked for she gave us the run thing. Thought we had the right stuff finally, left and realized they didn’t. Turned around went back and the idiot manager tried charging us again for their mistake! When we drove up to the next window to the girl who waited on us, the manager came along, gave us the correct order, no smile no apology.

🤢 Drink machine is disgusting. See photos. Bathroom floors are filthy. You can see the color difference in my video. The coffee is worth the visit but nobody will acknowledge you as you walk in. No greeting. They expect you to use the kiosks for ordering while they attend to the drive through customers. I waited about 10 minutes, yes for fast food: hash brown and breakfast burrito with an iced coffee for $6.50 which isn’t bad. Burrito: awful in flavor and texture. Hash brown was good. Crispy and full of grease 🤤. Coffee was delicious for only $2.39 at medium size. P - parking: 5/5 P - price: 5/5 S - seating: 5/5 T - time to be served: 1/5 T - time to be acknowledged: 0/5 V - value: 2/5 V - return value: 2/5

Update with 2nd Visit: Decided to give this place an opportunity for redemption. I placed an order for pick up at curbside. There was a sticker on my burger with all the correct specifics. Even with this being the case, the order was wrong. The burger should have an extra patty and it did not. So, I pull up to the drive through window and the manager decides to aggressively approach the window. No, this was not the same manager from my first review. This place apparently has a way of hiring agro managers. He pretends not to understand what I’m saying but he had an accent, so I asked if he speaks Spanish since I speak Spanish as well. He sarcastically replies that he only speaks Chinese, but he says this in Spanish. I explain to him that my order is wrong and hand him my burger. Then he starts buffering and I have to go as far as to further explain that the burger/order was prepared incorrectly and a patty is missing. Instead of apologizing, he starts lecturing me about how I needed to have ordered a double quarter pounder with cheese deluxe. It took everything in me to not tell him that what he should be worried about is teaching his employees to actually read the orders before preparing the food. I bite my tongue and he asks me to go to the next window. Then, to add insult to injury, he decides to park me as though I’m some sort of inconvenience. He brings out a greasy mess of a burger; the bottom bun was literally soggy as all get out. I’ve stopped by because this location is a convenient stop on my way to and from work. It is in a great location. It looks aesthetic enough. The service is just beyond miserable. I was initially surprised the score was so low, but now I’m surprised it’s not lower. Weird thing is that the terrible service has never been from the employees, but from the managers; the one’s who are supposed to be leading by example… the ones the company is trying to replicate by having them lead/train. At this point, this location is a lost cause. ******************************************** Had to repeat my order several times at the drive through. After they take the payment they decide to “park” me. If I wanted to park and wait for food, I’d of gone with curbside. The manager was rude and in dire need of soft skills. Bull in a china shop is an accurate description.

McDonald’s connoisseur here, you can check my app. This is a top 3 worst McDonald’s I’ve ever been to. They always make you drive around to wait for your “drive-thru” order, but then when you get your food the fries are ALWAYS soggy, cold and just not cooked through. The QPCs come out so greasy that by the time you get to eat it the bottom bun is a soggy mess. And I know the fast food model has switched in recent years, but this is a community with a ton of retirees and I’ve seen multiple get completely ignored and receive zero customer service at the counter because the assumption is they will use the order screens.