McDonald's Menu Prices at 2601 Pleasant Crossing Dr ★3.4 (1269)

I hadn't been to a McDonald's in years, but I recently took some students to this one during a field trip. I was surprised to discover that they have switched to self-order kiosks - I guess I'm behind the times. I had brought my own lunch, but I ordered a chocolate milk since it seems rude to sit in a restaurant without ordering anything. The place was pretty much a bare room with a number of tables in it - kinda boring, but at least it was clean. There was nobody behind the front counter most of the time. The staff only came out when someone's order was ready. Then a lady would come out, call a number, and then disappear back into the kitchen with the food before anybody had time to get to the counter. The result was more and more people whose orders were ready but couldn't pick them up accumulating around the counter, trying to snag the somebody's attention in the few seconds when someone came out and before they disappeared back into the kitchen (usually unsuccessfully, unless they were really assertive). I waited 20 minutes for my chocolate milk, then joined the crowd at the counter and finally got ahold of somebody and asked about my order. Waited longer, then asked again. Was told to wait. Finally asked them why it was taking so long to get a chocolate milk out of the fridge and hand it to me. Then they finally brought it. Meanwhile, people who had ordered before me and after me were getting their orders, then coming back up to the counter to point out things that were missing. I counted 5 different customers who were missing fries from their orders, and another who was missing a sandwhich, and so on. And door dash delivery people were constantly running in and out, the staff never seemed to want to talk to anyone, never smiled, and spent the minimal amount of time out front. Some of the students also had to wait 30 minutes or more for their orders. In sum, the place looked boring and unfriendly, the staff were glum and unfriendly and spent the minimum time with customers, they did a terrible job with getting orders to their customers, made me wait a ridiculously long time for a simple chocolate milk, and constantly left things out of other people's orders. I almost never go to McDonald's these days so it's no skin off my nose, but I must say that I was not impressed if this is the new direction for the company. Or maybe this particular store just has problems. The chocolate milk was okay, I guess. About what one would expect from a McDonald's.

This was a fast, good place to eat. A long time ago!!! .. food went down they serve what has been under a heat lamp not hot fries they are the bottom of the basket that should have been tossed out. Service lol!! you are good as long as you don't talk to them. Y'all have lost the charm you had. Go find a place where they still care and cook fresh!!!

Just got an order through the drive thru, first of the woman taking the order was really rude. She said she was out of basically everything, said ice cream machine was down lol. Then says “go around” doesn’t even say thank you or which window. Get to the window she gets the payment and doesn’t even look at us. I also believe she’s the manager. We get the food, fries are cold and old. We were missing a fry and came around the corner to find one of the employees hanging from the window vaping his pen. He then comes outside since someone was in front and gives a totally random bag full of food? Not ours. We tell the manager we are just missing fries.. they give us the fries, again completely cold and stale. Ended up throwing it away. Horrible experience.

I get food from this location quite often and i usually dont have an issue but as of recently every single time I do its incorrect, stale and/or cold. I used the mobile app as I usually do, got 2 mcdoubles, medium fry and a dr pepper. Dr pepper was 3/4ths the way full, fries were cold and getting stale, I would be okay with letting those two things slide if my burgers wernt so abhorently wrong. I get 2 simple mcdoubles, only ketchup, pickles and cheese. But what I actually got today, was a mcdouble with cheese and mustard, and then a mcdouble with Mac sauce and onions. Not even a single topping besides the cheese was correct. On top of that they were barely warm and the buns were hard and torn down the middle. I half expected to open it and see that someone had spit in them too just to add to how poorly they were made. This is the worst its been but this is just one of many recent times I've gone here recently and not gotten what I ordered. It sucks that this is the closest location to me because I will not be ordering from it ever again. Sorry for the length, I've very heated rn

McDonald's currently is the embodiment of end stage capitalism and the choice of profit above customer. Sitting in this McDonald's is abysmal. No longer is there front of house staff, anyone to take your order. Nor is there a drink station any longer to refill your drinks. Nay all you may experience is a gray concrete room where it is clear the only ones who matter are the drive-thru and door dash customer. To top it off, it sits across the street from an absolute perfect Chick-fil-a firing on all cylinders all the time, everyday. So as you sit and loath what money has done to a place once filled with joy, you must watch the Chick-fil-a in all its Holy glory. I give this McDonald's 3 stars.