McDonald's Menu Prices at 18515 Media Drive ★3 (1717)

⭐☆☆☆☆ Ate at this McDonald’s this evening and it was hands down the worst McDonald’s meal we’ve ever had. I thought our last bad experience at another location was rough, but this one sealed the deal — this will be the last McDonald’s we eat at. First, we stood at the counter for about 5 minutes waiting to order and no one ever came to help us, so we were forced to use the self-order kiosk (which I really dislike). We were the only customers eating inside, yet it still took over 20 minutes to get our food. It was very clear that the drive-through was the only priority. Waiting that long with little ones makes it feel even worse. When the food finally arrived, it was awful. Cold fries and buns so stale they literally fell apart. Completely unacceptable. McDonald’s used to be one of my favorite places to eat, but over the past few years the quality and service have gone downhill badly. This location just confirmed it. McDonald’s is officially off our list.

I looked up what time they closed, which said 12am. So i ordered my food on the app which it only let me pick up from drive-thru. I got there a few minutes after ordering so was expecting a little wait time, but saw there was one on person in front of me in line. I saw employees walking in and out of the store taking trash out and walking around in the store. Then waiting 20 mins in line till the car moved forward, no one answered the mic. I then decided to call and see what to do cause at this point my food would have been cold. When the person answered they sounded confused on why someone was calling and I said i ordered online and been waiting for 20mins, they said they closed the grills 20 mins earlier and that there was only 2 people and said they close at 11pm. I asked what do and was just told to cancel the order. No one answered the mic, the knocks on the doors, or at the windows. Ive worked fast food and this is just not okay. If you work somewhere you should have enough respect to do the bare minimum. Do better, I hope my next visit will be better.

This is the worst location. Waited 10 minutes to have someone take our order via the drive through. Gave them the mobile code 3 times. On my app it said they received the code yet the person taking my order said it wasn’t working. Lasted another 5 minutes for her to say nope didn’t work even though the app said code received. Proceed to place the order for them to be sold out of nuggets. Okay find alternatives pull forward. I waited 30 minutes with zero movement with 3 cars in front of me. We finally get some movement with one car, then 15 minutes later the next car. Another 10 minutes and finally it’s my turn. She had the food in her hands and says they’re out of drinks I ordered what else do I want. I order something else. She sets the food down and disappears into the back and is gone. She just disappeared. I drive off. This is the absolute worst location. I honestly do not know how they are still open. When you do get your food, it is cold with half filled fry containers and terrible attitude from certain workers. There’s only ever 2-5 people working. Just shut it down to let something else be built there. If you do manage to get ahold of customer service to complain they never respond after the initial response of how can we help you.

The lady taking your order at the drive-thru is just going to talk over you the entire time you're ordering, not listen to what you actually ordered and then ring you up for stuff that you did not order. Ask for one meal and an additional Coke and because she would not listen to what I was saying and decided she needed to speak over me the entire time she then charged me for an additional meal and couldn't bother to make sure we had straws for our drinks. Absolutely terrible customer service get this woman off of the drive thru.

This place was GROSS. We went in for breakfast and the floors were filthy from the day before bc there were French fries and ketchup packets still on the floor. All the table tops looked unclean. And the bathrooms were disgusting. A dead roach and chewed gum on the floor and hair in the sink. It looked like the bathrooms had not been cleaned in days at least. There was no one taking orders or to even greet you. No one at the customer desk at all. We ordered at the kiosk and got our food about 20 min later. They are obviously either understaffed or poorly managed. I don’t expect a lot from McDonald’s but this terrible even for them.